Super Searchers Go to the Source: The Interviewing and by Risa Sacks

By Risa Sacks

Utilizing a professional interview method of fundamental learn, this ebook stocks secrets and techniques from expert researchers for integrating on-line abilities with interviews, hands-on public documents study, and files and published fabrics now not to be had on the net. supplied are advice and assets for utilizing on-line study to find assets, arrange for interviews, and overview info. subject matters lined contain getting via gatekeepers, acquiring hard-to-find info, and utilizing basic assets to enrich on-line learn.

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Additional resources for Super Searchers Go to the Source: The Interviewing and Hands-On Information Strategies of Top Primary Researchers-Online, on the Phone, and in Person (Super Searchers, V. 7)

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The key to all this is to manage your client’s expectations. Tell me what’s involved in managing a client’s expectations. It is so vitally important to do that. My knowledge is a mile wide and about an inch deep on a lot of things. Sometimes, especially if it’s a subject I’ve never heard of before, I just know that there are going to be some difficulties, and I make that clear to the client. I can give you an example of this with a new diet products study we got. ” However, they were convinced that we would.

I’ve spoken to security, the sanitation engineer, or the janitor’s room. Calling after hours, calling at midnight, who answers the phone? Some companies do have a person answering the phone twenty-four hours. Sometimes calls go to the security department automatically. You can just say something like, “I’m sorry. Maybe, if you could just help me, this would save me a phone call. ” And they’ll say “Oh, no, no, that’s not him. He’s in blah-blah-blah. ” In fact, these security guys are so bored sometimes that they’ll really talk.

Because I managed the client’s expectations, what we ended up giving them so far exceeded what they were looking for that I became an overnight hero. That’s what I like about this business. Being a telephone researcher is kind of like being Superwoman. You feel like a Marvel comic hero. How do you prepare for the telephone phase of projects? To be a good telephone researcher, you can’t just get on the phone and start asking questions. You have to know a little bit about what you’re looking for, the subject at hand, trends in the industry, who the players are.

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