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Extra resources for Super Series Complete 35 Volume Set: Effective Meetings for Managers Super Series, Fifth Edition
Example text
Activity 16 4 mins Sam is the manager of a retail outlet. A customer has come into the shop and is complaining to a member of the sales team that the CD-radio player she was sold is not what she wanted. She had asked for a digital radio but it was an FM radio and she couldn’t get the digital stations she wanted. Peter, the shop assistant she speaks to looks at the box that the CD-radio is in and shows her that it says FM radio. ’ Sam immediately intervenes to apologize to the customer. He tells Peter to put the CD-radio back in the stock room and check it.
No plan means anything without a timescale, so put a realistic target completion date in column 4. 45 Desired outcomes 1 Issues Actual outcomes 2 Action 3 Resources 4 Target completion Reflect and review 3 Extensions Extension 1 Book Author Edition Publisher Managing Meetings Tim Hindle 1998 Dorling Kindersley Good advice on how to prepare for, and contribute to, meetings – covering topics such as setting the agenda, organizing the location and seating arrangements, taking an active role and listening to others – is provided by this book.
The big advantage of this approach is that it is possible to refer back to any meeting at any time. If you want to keep meeting notes filed with other details of the subject matter, you can always photocopy your notes and file these. 1 Structuring your notes It is also useful to put a margin down each side of each page. 5 cm wide, and should be used for different purposes. The left margin can be used to put symbols to identify significant content. Michael Hyatt, the Chief Executive Officer of Thomas Nelson Publishers, uses 33 Session B four symbols for this purpose.